Direct lines
Heads-up: automated emails from Website Killer (signup confirmations, password resets, receipts) come from no-reply@killerwebsite.ai — replies there aren't monitored. Always send inbound messages to support.
Response times
What to expect
- Within 1 business day — every inbound email gets a real reply. No automated triage that buries you in a ticket queue.
- Within hours — paid plan customers with billing or production issues. Reply with "URGENT" in the subject.
- 48 hours, acknowledged — security vulnerability reports. Reproduction-step quality determines resolution time.
- Enterprise SLA — named contact, four-hour first-response window during business hours, defined incident escalation path.
FAQ
Frequently asked questions
How quickly does Website Killer respond to support requests?
We respond to every email within one business day, usually the same day. Paid plans get prioritised handling. Enterprise plans include a named contact and a guaranteed first-response SLA.
Do you offer phone or live-chat support?
Async by default — email and in-app messaging. Enterprise plans can opt into scheduled video calls. We don't run a phone line because written context turns into clearer answers and faster resolutions.
What's the best way to report a security issue?
Email support with "security" in the subject line and reproduction steps. We acknowledge vulnerability reports within 48 hours and resolve them in line with severity.
I'm a journalist, analyst, partner or enterprise buyer — who do I contact?
Support is the single inbound channel. Mention "press", "partnerships" or "enterprise" in your subject and include your outlet, deadline or scope so we can route it internally and reply within one business day.